Dear guest,
We feel happy and optimistic to announce you that our doors will open again soon!

When you will check into NLH hotels over the next few months, you will notice a number of additions designed to set an even higher standard of cleanliness.

We are committed to monitor the latest guidance from the Centers for Disease Control and Prevention (CDC) and develop appropriate guidelines which include everything from training on safety, sanitation and social distancing protocols, to providing appropriate personal protective equipment and access to hand sanitizers while on property.

We also added Plexiglas glazing at front desks to provide an extra level of protection for our guests and associates and we have ensured the provision of all necessary equipment for their protection. You will find hand sanitizing stations near the entrance and front desk and into each room for your personal use.

Our staff has been trained specifically on COVID-19 and is regularly updated on these practices. You may see them in action, sanitizing all surfaces regularly, offering hand sanitizers, face masks and wearing gloves when servicing your room. Team members will enter the property only after their temperature has been scanned while wearing a mask.

Our hotel already had a high score rating in cleanliness, but we are working to adopt the latest guidance on hygiene and safety measures. Our new cleanliness practices and protocols should be immediately evident to the guest.

Digital enhancements designed to keep you as distant as you want to be. We will offer contactless guest services including check in, check out, concierge support, front desk text messaging, television controls and menu ordering.

Entering the Hotel:

We have increased the frequency of cleaning and disinfection in common spaces, focusing specifically on the front desk’s counter, the elevator and elevator buttons, door handles and key-cards.  We are also increasing the frequency of cleaning in the areas where our associates work “behind the scenes”.

Room Cleaning:

In guest rooms, we added protocols to our detailed cleaning practices, which are recommended by the Centers for Disease Control and Prevention (CDC) in regard to cleaning the rooms after guests depart and before the next guest arrives, with particular attention to high-touch items.  Our wall to wall windows allow us to refresh the air of your Suite for at least 4 hours, while our vinyl flooring has antibacterial protection certified and its ultra-hygienic coating and lack of seams mean cleaning is a walk in the park. In addition, we use steam cleaner for fabrics disinfection after each guest’s departure.

Each room is equipped with:

  • A/C unit that operates individually and is not connected to the other rooms’ ventilation systems
  • Dining table and single use cutlery set  for your convenience
  • Individual single use bath amenities

Breakfast:

Breakfast is served daily in your room, at a time assigned by you in a sterilized packaging.

As soon as new information becomes available, we will continue to focus our efforts in this plan as directed by medical and public health experts, in order to ensure that ensure we remain vigilant in our journey to provide the most up-to-date courses of action to keep you at the same time welcome and safe.